Managed Services
YOU Focus on Your Business - WE Focus on Your IT!
Managed Services involves the monitoring and control of network infrastructure. Organizations such as yours invest vast sums of money in building networking infrastructures to support your business goals and objectives. Despite this investment in infrastructure, many organizations fail to deploy even the most basic tools to effectively manage their IT resources. Let WTI Systems assist you by managing your critical network infrastructure.
Reasons to Consider WTI Systems
At WTI Systems, we know you can't manage what you can't measure. Our 24x7 monitoring, alerting and reporting services provide is with the information, data, network performance trending analysis and security vulnerability reporting critical to servicing, planning and managing your IT environment.
You have invested in your IT infrastructure and rely on its performance, security and reliability. WTI's services not only ensure that you have a qualified team ready to service this critical asset, we also provide the real-time data to ensure that it's being done on time, when needed, using the most advanced network asset tracking and performance monitoring.
Maximize Your Return on IT Spending
- Our services include a complete asset inventory and regular health, security and performance analysis reporting so that you can see what you have and how well those IT assets are working for you
- Our improvement recommendations will help you lower you total cost of IT, including the hidden costs of downtime, substandard performance and lost productivity due to incompatible or out-of-date software
Service Features
24x7 Monitoring, Alerting and Reporting
- Includes all systems & network devices, website performance
- Monthly reports provided and reviewed by WTI Systems
Asset Management
- Complete summary of hardware & software
- Comprehensive detail of all hardware & software asset inventories
- Up-to-date warranty status information
- Identification of unauthorized software
Security Assurance/Risk Reduction
- Baseline security scanning to detect security holes
- Continuous monitoring for viruses, worms, spam-ware and other malware
- Automated verification of data backup completion and identification of any failed backups
Preventive Maintenance
- Automated delivery of two preventive services
- Up-to-date security patches for your desktops and servers, and identification of failed or missing patches
- Comprehensive server health reports for all servers
Quarterly Business Review
Prior to each Quarterly Business Review (QBR), WTI will audit all alerts and reports generated over the preceding 90 days and prepare a comprehensive analysis of our findings. We will also identify opportunities for cost savings and increased performance, any security vulnerabilities, and provide an overall health assessment of your network.
These meetings are designed to ensure that we:
- Are aligned with your IT business goals and address any changes as they occur
- Present all the reports we have captured over the quarter just ended and make certain that you understand the impact of the results on your business
- Review and update you on all of the work completed during the quarter just ended and discuss projects in progress
- Help identify IT solutions that will address existing and future IT requirements, allowing you to make informed financial decisions
Our QBR summary and reports include the following components:
- Executive Summary
- Website Monitoring
- Windows Server Health
- "Work Completed" Summary
- Site Performance
- Patch Status Health
- Site Health
- Server Health
- MBSA and Patch Summary
- Asset Inventory
- Device Performance
- Website Performance